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Return Policy


Return new product (not used):

- Simply step into our retail store and you may return or exchange the product that you have purchased from us within 14days with your original invoice

- If the product is used or without the original invoice, we will not be able to return it

- Product with its original packing must be available

Return factory defected item:

- If the product is under warranty, bring the product to our retail store with its original invoice, we will test it usually it takes 2 to 4 business days to get a result of the testing

- If the product was factory defected, we will replace it for you or exchange it with other product with the same value of the product you paid for

General Notes:

- We will not exchange or return any product that passes its warranty time

- We will not exchange or return any product in the same day if its factory defected

- Misused or broken items are not covered by the warranty

- No return or exchange is accepted for the product sold at the SALE or with promotion

- Original invoice must be available in order for exchange or return