FAQs

How to place order online?


          We accept orders online by visiting our website qa.cavaraty.com or by submitting your order using Cavaraty application CLICK HERE  to download Cavaraty application for both IOS and Android.


- To place an order online you need to create an account

- Cavaraty Website: You may access Cavaraty website from any smart device, PC or tablet and place your order easily

- We do not accept orders by WhatsApp, Instagram, and Snapchat


What is the exchange and return policy?

Return new product (not used):


- Simply step into our retail store and you may return or exchange the product that you have purchased from us within 14 days with your original invoice

- If the product is used or without the original invoice, we will not be able to return it

- Product with its original packing must be available


Return factory defected item:


- If the product is under warranty, bring the product to our retail store with its original invoice, we will test it usually it takes 2 to 4 business days to get a result of the testing

- If the product was factory defected, we will replace it for you or exchange it with other product with the same value of the product you paid for


General Notes:


- We will not exchange or return any product that passes its warranty time

- We will not exchange or return any product in the same day if its factory defected 

- Misused or broken items are not covered by warranty

- Product color changes are not covered by the warranty

- No return or exchange is accepted for the product sold at the SALE or with promotion

- Original invoice must be available in order for exchange or return

Where does Cavaraty ship to?


          Cavaraty ships to all GCC countries.


- Kuwait

- Saudi Arabia

- UAE

- Qatar

- Bin

- Oman



Stores


Where are your stores location?

          Cavaraty Store is located in Kuwait, Qatar, UAE, KSA, and Bahrain (very soon)


Kuwait Store - Map Locations

- The Avenue Mall, Phase 4 Electra near Gate 2

- Symphony Mall, Salmiya 1st floor

Working Hours

- 10am to 10pm

- Friday 4pm to 10pm

- Public Holidays: Check with us at our social media channels


Qatar Store - Map Locations

- Tawar Mall

Working Hours

- 10am to 10pm


Saudi Arabia Store - Map Locations

- Riyad, Exit 7 Uthman Bin Affan St.

Working Hours

- 12pm to 11pm

- Friday 4pm to 10pm

- Public Holidays: Check with us at our social media channels

- Store close during prayer times


Main Office          

          For customer service and online processing, wholesale.

- 9am to 5pm

- Saturday: 10:30am to 4:30pm

- Friday: Closed


How can I place a wholesale order?


- You may place your order for wholesale by sending a request to our wholesale department. Make sure to send all information about the reason for your purchase

- If you are buying for reselling in your store, send us information about your store and the brands you are interested in

- We do not sell wholesale for offline stores (i.e Instagram accounts)


Delivery Duration


- Paid order we deliver directly without confirmation

- Non-paid orders (Cash on Delivery) we confirm by calling the customer during the main office timing between 9am to 5pm to confirm the address